Francis and Gaye Reviews

I made a full pre-order for a new Garmin Mars 2 Adventurer watch, not just a deposit, after being told there were two watches coming in and that I would receive one.

To double-check, I called back twice and spoke to two different representatives who assured me I was one of the two customers set to get the watch upon its release.

However, on the day it was supposed to launch, I didn’t get the watch or any updates. When I called, I was informed that the watches hadn’t arrived from Garmin yet. The following day, I called again and was told the same thing. Four days after the release, I called back and was told the watches had finally come in, but I wouldn’t be getting one as they had been given to others. They mentioned that they 'receive deliveries every week.'

I’m honestly stunned that a physical jewelry store and authorized distributor would handle things this way. Either I was outright lied to for a sale, or three different staff members failed to check the allocations properly or chose to mislead me to secure a sale. There’s no chance I’ll ever shop here again, and I’ll be reporting this to Garmin.

Fantastic support from the team. They matched the price on a Certina DS Action Diver without any hassle. The watch came with a Tissot booklet (I reckon that's 'cause Tissot and Certina are both under Swatch), and they promptly sent a new booklet. Super quick to respond. Plus, it's a gorgeous watch!

Today, my partner got a super apologetic call from someone at Francis and Gaye, and they tossed in an extra gift worth £79.00. I gotta say, the RADO watch is stunning, and I’m really happy with how quickly it arrived in the end. Big thanks for the awesome service and the fantastic watch, Francis & Gaye Jewellers!

I’m really pleased with the support I received after a letdown with a different jewelry store (CW Sellors). They assured me the item was available, and after I placed my order, it showed up the very next day. Great job!

I purchased a Vivienne Westwood watch with a leather band from this seller, claiming it was over £200. After just 14 months of light use, the strap has totally come apart. I reached out to customer support, and they told me to return the watch so they could send it to Vivienne Westwood. I had to pay £6.25 to ship it back myself, only to find out later that they had sent pictures to Vivienne Westwood, who deemed it as wear and tear. First off, why did they need me to send the watch when they could've just used the photos? And wear and tear? Seriously? I've never had to replace a watch strap in less than a year and I work in construction, while my fiancée is a beauty consultant! I might as well have bought this watch from Trotters Independent Traders; I would’ve received the same level of service and warranty. I won’t be buying anything from this company again.

I'm really thrilled with my buy and the top-notch customer service I received. I can't find a single thing to complain about and would totally recommend it. You bet I'll be shopping here again!

Earlier this week, I made my first purchase online with this company, opting for 48-hour tracked delivery, expecting it to show up either yesterday or today at the latest. This morning, I got an email stating that the item I ordered is out of stock... I just can't wrap my head around how the order was processed if that’s the situation, and it’s baffling that it took so long to get any sort of update. After calling customer service this morning, I was informed that the item wouldn’t be available for several weeks, which doesn’t work for me since it was a gift for an event happening tomorrow. So, I had to cancel the order and ask for a full refund. I'm really bummed out.

Big thanks to Mark, Ryan, and the crew for their top-notch assistance in snagging my Sinn 103 ti ar. The vibe in the shop is super chill, and you can take your time browsing before diving into a chat about watches. Personally, I usually compare the watch with five or six others to avoid any impulse buys. They make it easy, often suggesting other models on their own. The variety of brands they have is impressive, and I wouldn't hesitate to recommend them. It's definitely worth the trip to Coventry.

I gotta say, this company really blew me away. I sent back a watch for a refund since my own had finally shown up at Stansted Lost Property. Not only did they refund me right away, but they also didn’t even hit me with any shipping charges. What an awesome company! They’re super nice. I’ll definitely know where to shop next time I’m in the market for some jewelry...

I snagged a Swarovski Star Wars figurine for £130 less than any other place. It showed up nicely packed just 48 hours later. What a fantastic company! I'm really happy with my buy.

I got myself a Hamilton Kaki Field 42mm. The watch arrived right on schedule and looked stunning. Sadly, the lug width made it feel a bit oversized for my wrist, so I sent it back. They refunded me completely within five days. My experience was good—polite and professional all the way. I’ll definitely return!

Absolutely terrible customer support experience. My son worked hard and put away £450 for a watch back in March 21. It broke by December 21, and we sent it back. Three months have passed, and I still haven't received it. Countless emails, endless excuses, and no resolution in sight. The last message I got in early February promised 10 days... still no watch... and now I've lost 3 months of my warranty. Just a heads up.

I got a stunning Citizen watch for my husband's 60th birthday. He was over the moon with it. The whole process was fantastic from beginning to end. Thanks a bunch for your product and top-notch service!

I've bought a bunch of stuff from them over the years, ranging from watches to jewelry, and I've consistently received top-notch service. It's always a pleasure to pop in for a chat, check out the latest watches, much to my partner's chagrin. I really appreciate the personal touch; there's never any pressure to make a purchase or feel hurried by their amazing team. Five stars from me!

All three products showed up right on schedule. I did mess up the size on the ring, but Shannon was super quick to respond and got the exchange done just in time for Christmas. Really top-notch service and delivery!